General : Lessons are paid for monthly, as detailed further in your Policies & Procedures that you will receive from your instructor. Please note: there are no refunds for lessons paid.
Makeups: 24 hour notice is required for ALL makeups. Each student is allotted two (2) make-up lessons per calendar year. Note: you must contact your Instructor directly (by phone) to be credited a makeup lesson. Your instructor will give you their contact information at the first lesson, but if for some reason you do not have it please call The Guitar Factory to get that information. The Program Director and the staff do not schedule makeups, and are not responsible for messages that are left at the store.
Withdrawal: If deciding to discontinue lessons, a student must give their teacher a 14-day notice from the 1st of the month.
Extreme Weather: If lessons must be cancelled due to extreme weather or events beyond our control such as power outages, the missed lesson will be made up to the student.
Dates: There are certain days of the year that we are closed or close early. Your instructor should make you aware of these dates and you will be afforded a make-up.
Liabilities: Parents and/or legal guardians or minor students and adult students waive the right to any legal action for any injury sustained on The Guitar Factory property resulting from normal activity or any other activity conducted by the students before, during, or after lesson time. Students ages 7 & under MUST be have an adult present in the store while here for their lesson(s). In addition, The Guitar Factory is not responsible for lost or stolen items that may have been left in the store and/or studio during, before, or after lesson times.
Photo Release: The Guitar Factory is hereby granted permission to take photographs or video of the students to use in brochures, web sites, posters, advertisements, and other promotional materials TGF creates. Permission is hereby granted for TGF to copyright such photographs in its name.