Membership and Tuition Fees
• A non-refundable registration fee for every student is due upon registration and will be automatically charged every January 1st that the student remains registered.
• The annual registration fee is $35.00 for the first swimmer, $15 for the second and a maximum of $55 per family per year.
• Monthly tuition depends on the type of lesson(s) you select and the number of classes you sign up for per week. For each additional class per swimmer per week, the lesser tuition will be discounted by 10%. We also offer a 10% sibling discount if students reside in the same household.
• Our program is a continuous program of monthly session. Current swimmers are automatically enrolled for the following month unless we notified in writing in advance of the tuition charge date. Statements for the following month's tuition are sent to your email address on file by the 20th of the preceding month and charges are processed on the 24th of the month - the tuition charge date. Statements are provided for your review and any changes or cancellations must be made before the tuition charge date.
Acceptable Payment Forms, Policies and other Fees
• The Swim Academy accepts checks and credit cards from the following providers: Visa, MasterCard and American Express. Tuition can also be paid via check but payment will be required 15 days in advance of the first class. Recurring payments by check need to be made no later than the 10th of the prior month in order to avoid being dropped from the schedule.
• If you withdraw from a class after the charge has been made but before the next session's lessons have begun, you can receive a return on your payment minus a seven percent (7%) processing fee. After the session has begun there are no returns or refunds.
• If your check is returned to us for any reason, a $25.00 fee will be charged to your account; payment is due immediately upon notification. We will send you an email requesting updated Credit Card information if the Credit Card you have on file is declined. Unpaid classes cannot be reserved until payment is received.
• All registration fees and tuition are due at the time of enrollment or by the 24th of the month and are nonrefundable. A $15 late fee will be charged if payment has not been received by the first class of the session.
No Refund Policy & Class Drop Procedure
• The Swim Academy does not give refunds for any reason.
• If you wish to drop a swimmer from lessons you must notify us in writing 15 days prior to dropping a class. You must complete a withdrawal form that can be downloaded from our website and/or obtained from our front desk staff. All forms must be submitted in person to our front desk at the swim school.
• The Swim Academy reserves the right to drop a student from lessons. If you fail to notify us of a prolonged absence ahead of time and fail to show up consecutively for class, the swimmer may be dropped and skipped classes will not be eligible for Make Up.
• Please note: You are responsible for payment for your student's classes whether or not your student attends class until the time you notify The Swim Academy via the withdrawal form. Please do not rely on your student to verbally let us know that he/she will no longer be attending classes. If a student stops coming to class without notification then that student's account will be charged for the additional 30 days. This charge will be for holding the student's place in that class instead of offering that place to one of the many on a waiting list.
Make Up and Reschedule Policy
• You do not need to contact us if you will be missing a lesson. We understand that children sometimes get sick in the middle of the day or unexpected delays keep you from attending your lessons.
• You do not need to contact us if you are running late for your lesson. Lessons start and end on time and cannot be extended and are not eligible for Make Up due to tardiness.
• Should you miss your regular lesson, the opportunity exists for you to schedule up to one (1) Make Up lesson per enrolled class per month. Additional missed classes are eligible for Make Up with a $10 fee per additional missed class. Make Up classes are valid for up to 30 days from the date missed, but 60 days if missed during the months of December, January and February. Missed classes will not result in prorated tuition or refunds.
• You also have the opportunity to reschedule any lesson that is cancelled by The Swim Academy due to tropical storm weather, pool or staffing issues. Cancelled classes are eligible for Reschedule up to 60 days from date of cancellation. Two (2) unexpired cancelled classes can be applied towards your next month's tuition but are not refundable.
• Please understand that we do not guarantee the same teacher, time or student ratio for rescheduled lessons or makeups. If you are unable to attend one of our designated make up sessions, you makeup opportunity will be forfeited - Once a makeup is scheduled, it is used - we do not reschedule or offer makeups for makeup lessons.
Holidays and Prolonged Absences
• The Swim Academy understands that prolonged vacations or extended absences due to illness or other reasons may occur. Due to the nature of our billing cycles, you have the option of suspending your lessons and re-booking them upon your return. The remaining balance will be held on your account for 90 days, at which time it will be forfeited if funds have not been used.
• Failure to notify us ahead of time of a prolonged absence will result in missed classes being ineligible for Make Up.
• Please note that The Swim Academy cannot guarantee your same teacher/day/time will be available when you return from a prolonged or extended absence.
Instructor Information
• Since many of our lessons run consecutively there may not always be time before or after your student's lesson to speak directly with the swim instructor. If you're interested in communicating with your child's instructor, please stop by the reception area and a representative will be sure to pass on the request for conversation.
• The Swim Academy realizes the importance of maintaining the consistency of our swim instructors when working with our students. We will do our best to minimize staffing changes but unfortunately, there may be times when your student's swim instructor may not be available due to foreseen or unforeseen reasons. If an instructor is absent, The Swim Academy reserves the right to provide a substitute teacher of equal or greater qualifications without prior notice. Please be open-minded about new instructors/substitutes so that your student will be as well. All swim instructors are trained in the same curriculum; therefore, swimming with a different instructor will not hinder your child's progress.
Severe Weather Cancellations
• Lessons will not be cancelled solely due to rain. However, certain lessons may also be cancelled periodically on short notice during the day due to more severe weather conditions such as lightning and tornadoes. Cancellation calls due to weather are done 30 minutes prior to each class start time. Please do not call the office to see if your class has been cancelled before that time.
• Cancelled classes due to severe weather conditions are eligible for reschedule for up to 60 days from the date of cancellation. If two or more lessons have been cancelled due to severe weather in the same month and are less than one month old, you may request that up to two cancelled lessons be used towards the following month's tuition.
• We will close during severe weather conditions which typically entail tropical storm or hurricane warnings. If classes are cancelled for an entire day or longer, we will reopen once power is restored and it is deemed that the swim school environment and pool conditions meet our standards for safety.
• If you have any questions about whether or not the swim school is open after a storm, please call our office and listen to the recorded voicemail message. During times of uncertainty, we will keep all messages up to date. Please check your email and our Facebook page for updates as well.
Arrival Procedures and Parental Supervision
• Please ensure that your student(s) arrive 5 minutes prior (no earlier please) to the designated start time and location of their lesson. Please ensure that you budget enough time to ensure your student(s) are adequately dressed (see Swim Attire and Diapers section) prior to start time as well.
• Upon arrival, please report to the Deck Attendant and sign in for your class. Please do not allow your student to enter the pool area until the swim instructor calls for the class to begin. If you arrive after the class has begun, please report to the Deck Attendant and do not interrupt the class to join late. As a courtesy to all clients, lessons end at their scheduled time even for late arrivals.
• Parents and or designated guardians must supervise their students before and after the swim lessons. During swim lessons, parents and or designated guardians are required to remain on the Swim School premises. There are ample seating areas and designated Wi-Fi areas where parents and guardians can wait for the completion of the lessons.
• For everyone's safety we ask that you maintain a minimum of 4 feet back away from the pool edge. This will allow emergency personnel to maneuver through the deck without obstruction.
Use of Facilities
• The Swim Academy provides a clean and safe facility and we ask that student(s), parents, guardians, and/or all other parties to respect and clean up after themselves.
• The Swim Academy also does not permit the following on premises: smoking; use of glass containers in the pool area; profanity; alcohol; and pets. All parties will have access to our bathroom facilities and lockers (where available).
• When showering we ask that you respect the environment and limit shower durations to an acceptable period of time.
• For everyone's safety we ask that you maintain a minimum of 4 feet back away from the pool edge. This will allow emergency personnel to maneuver through the deck without obstruction.
Swim Attire and Diapers
• Proper swim attire is required at all times. This includes proper swimsuits for boys, girls and parents participating in the Parent & Me classes.
• Swim caps and/or hair bands are needed if hair is longer than ear length for all students.
• Please remove all band-aids and dispose of them properly before entering the pool.
• Please keep your child's nails trimmed and we suggest that you treat your child's ears in order to prevent ear infections.
• If a student is not toilet trained or toilet trained for less than 6 months, he/she must wear a disposable swim diaper and an approved cloth swim diaper to assure a double layer of protection.
• The cloth swim diaper must pass the two finger test (if 2 fingers can be inserted under the elastic in the legs and waist, the swim diaper is too large and the child will not be permitted in the water).
• Wearing only a disposable diaper is not allowed as disposable swim diapers alone do not pass The Swim Academy code of health.
Photographs and Video Recording
• Photos and videos are occasionally taken at The Swim Academy and are used for publicity purposes and on social media such as Facebook and YouTube.
• If taking photos or video for personal purposes, please maintain a minimum of 4 feet back away from the pool edge. This will allow emergency personnel to maneuver through the deck without obstruction.
• Please also note that The Swim Academy has security cameras in place to monitor the facility at all times for security purposes.
Emails, Text Messages, Updates & Changes
• The Swim Academy likes to ensure that our customers are up to date with all relevant information. We email and text our customers with information, newsletters, upcoming events and promotions.
• If you opt out of these emails and updates, you may not receive important information regarding your classes on a timely basis.
• The Swim Academy reserves the right to update or change any policies at any time. Notifications of any changes will be made via email. Please keep a valid email address on file and check to make sure email from theswimacademy@gmail.com does not go to your Spam folder. Failure to read email from The Swim Academy does not absolve you from the policy.
Medical Emergency
In the event of a medical emergency and by enrolling in our program, you, the Parents(s)/Guardian(s) of the swimmer authorizes The Swim Academy and its representatives to employ any legally licensed physician or health care facility on behalf of each of the undersigned, and to direct and/or order emergency medical treatment for the above named participant. You agree that neither The Swim Academy nor any of its representatives it's officers, agents and employees shall be liable under any circumstances to anyone for exercising the foregoing authority in the event of an emergency. You further agree to pay all costs associated with medical care and transportation received by the participant..
Assumption of Risk
There are obvious inherent risks in swimming including, but not limited to, paralyzing injuries, brain injuries and death. With the full understanding of the facts and to the best of your knowledge, my son/daughter enrolled in our program has no medical, physical, mental or emotional health conditions which would hinder or prevent his/her active participation in The Swim Academy programs.
Release of Liability and Signature
As the parent or legal guardian of the swimmer participating in our programs and in consideration of the request and permission of the swimmer to participate in The Swim Academy programs, including, but not limited to Swim Lessons, Swim Parties, Parent's Night Out, you, the parent of guardian hereby assume full responsibility for all risks or injury or loss which may result from the swimmer's participation in these activities and hereby agree to hold harmless, release and forever discharge The Swim Academy, it's officers, agents and employees it's officers, agents and employees from and waive any and all claims and demands whatsoever which the undersigned and any of them or any third person of any accident, illness, injury or death of any person or persons, or damage to or loss or destruction of any property arising or resulting directly or indirectly from the swimmer's participation in the aforementioned program and occurring during said participation or any time subsequent thereto. The terms of this release shall serve as a release and assumption of risk for all sons/daughters, heirs, executors and administrators and for all family members.
Entering my name below represents my signature and signifies that I agree to the rules and policies of The Swim Academy and my intent to abide by them.
