FEE POLICY - Upon signing up for a class you are committing to a full season and fee as set out in the schedule. Slots are immediately reserved upon a booking submission.
CATCH-UP POLICY - DMSS does NOT provide catch-up lessons under any circumstances including Public Holidays, unless the lesson is cancelled by DMSS.
REFUND POLICY - Refunds MAY be considered under serious circumstances such as hospitalisation of the student. Refunds will NOT be granted for any other circumstances, including going away on holidays, minor sickness, exams, lack of transport or clashes with other activities.
REDUCED RATE POLICY - There are NO REDUCED RATES for partial attendance. Families with 3 children or more enrolled in a particular Term may enquire about a discount on training fees, at the discretion of DMSS.
TRAINING POLICY - DMSS or SwimAmerica caps are compulsory for training and at Galas. Parents may observe the sessions while seated in the designated parent seating area but should NOT interfere by coaching your child or disrupting the lesson in any way. If you wish to talk to your child, kindly ask the Site Supervisor. Children must not be left unsupervised before or after training. Children must be collected promptly after their lesson.
CODE OF CONDUCT - I promise to abide by the Code of Conduct as set by DMSS, BSSA or any swim event organizer.
VIRGIN GYM POLICY - Parents and swimmers must be Virgin Gym members (done directly with the gym). Parents must be present at the gym during lessons.
OPEN SWIMMING POLICY - Open to competent/independent swimmers only. No lessons/coaching provided. Only swimmers registered for open swimming will be granted access. DMSS reserves the right to deny access to anyone not abiding by DMSS rules and policies enforceable by the Security Guard. Facility use is at your own risk, there will be no life guard on duty.
INDEMINTY - As legal guardian I agree to hold DMSS or any of it's employees free and harmless from any claim or expense that may arise due to participation in this programme.
COVID-19 - Whilst every possible precaution is being taken, DMSS hereby waives any claim which may be connected to Covid-19.