A) Dream Big Swim Academy (DBSA) requires written notifications for all communication. DBSA accepts the following written communication methods: 1.) Email to firstname.lastname@example.org 2.) Text message to this number only - 304-919-2929. Replies to automated numbers or other staff are not accepted. 3.) Electronic messages on Facebook through the DBSA page only. Personal messaging is not accepted.
*At NO time will verbal notification/communication be accepted. No exceptions.
• Failure to submit correct written notification may result in payment forfeiture, program dismissal or other action.
B) A minimum two-month participation in the program is required. Cancellation or withdrawal before this period will result in payment forfeiture.
C) All accounts are required to have a valid credit card or bank account stored on file. Clients are responsible for updating this information.
• Accounts with declined or invalid payment methods will not be permitted into lessons until the payment method is updated. The lesson day/time may be forfeited and re-enrollment required. No refunds or credit for missed/absent classes.
D) Tuition fees and other charges are billed on the 15th of each month. Account balances must be paid in full BEFORE the 1st of the following month. Payments must be made prior to classes starting. Students with outstanding account balances will not be admitted into class. No credit or refunds will be given for missed classes. *See Payment Policy Below*
E) Lessons are scheduled and tuition is billed for the entire month, regardless of previously scheduled events, vacations, or other obligations. No credits or refunds are given for missed classes. Make up lessons are permitted only if DBSA receives written notification 24-hours in advance. *See Attendance Policy Below*
F) If at any time after the two-month minimum participation period you would like to discontinue lessons, you must submit written notification to DBSA before the 15th day of the month. After tuition fees are billed and statements emailed on the 15th, the scheduling is final and no changes will be made. NO Exceptions.
• If you fail to notify DBSA by the 15th day of the month, you will automatically be billed for the next month and responsible for the full payment. No exceptions. No refunds. *See Termination Policy Below*
G) DBSA reserves the right to use any photographs and/or videos taken during lessons for advertising and marketing purposes. Any photographs and/or videos acquired during lessons or by other means, such as but not limited to guardian submission, will be considered property of DBSA. Written consent is NOT required for use of any obtained photography or videos. If you choose not to participate in advertising or marketing activities, you must submit a hand-written and signed letter stating you do not wish to participate. All efforts to accommodate requests will be made but not guaranteed. DBSA does not accept responsibility for photographs and/or videos used by other parties.
I have read and agree with the included policies and procedures and I, the undersigned participant, on behalf of my heirs, legatees and assigns, hereby agree to indemnify, save and hold harmless Dream Big Swim Academy staff, employees, operators, or any representatives, the Weirton Board of Parks and Recreation and Millsop Community Center, or any of its agents, representatives, employees or assigns, for my health, safety, or any injury and/or disability arising out of or resulting from the use of the facility, equipment, or participation in planned programs.
I have prepared myself for the activity in which I or my heir, legatees and assigns, may participate. I hereby represent that I have disclosed all restrictions and/or conditions that may prohibit or inhibit participation in the activity I have chosen.
I have read and understand the foregoing.