General Policies
** You must make a payment at the time of registration to secure your class(es)**Please note, we will process your credit card on file the next business day.
• Days and pools may change due to unforeseeable circumstances
• We do our best to ensure minimal instructor absences from our classes. In a situation where a substitute may not be found we reserve the right for your safety to cancel this class. We will make all attempts to reschedule a missed class that occurred as a result of our absence or make alternate arrangements (including but not limited to a credit).
• Effective September 9, 2021, any credit issued from this day and on, can't be refunded. Credits can be used for future lessons, courses, merchandise, tutoring. As well as purchase for gift certificates.
- Credits are non-transferable and can't be refunded.
• If you wish to change the time of your lessons, all requests must be sent via email to office@aquaessence.ca with the subject. " Time Change Request"
•Pool Foulings are something that we cannot control. Please note that if the pool is open, there will still be a water safety class. A credit or refund will not be issued. Please ensure you find your Aqua Essence instructor when this occurs, before leaving. Water Safety is part of the Red Cross curriculum. We are constantly teaching water safety and will take advantage when we are able to dedicate an entire class to learning safety.
•Physical and verbal outbursts towards our instructors, supervisors, and office staff will not be tolerated. And will result in immediate dismissal from Aqua Essence Swim Academy.
•Aqua Essence requires that a release be obtained when information on any candidate is made public. This includes, but is not restricted to; the use of photos and/or videos for promotional materials or display purposes, including our social media posts on Instagram, Facebook and the Aqua Essence website.
•Please note, the instructors listed, will be updated just prior to the start of the session. Please disregard the instructor's name for the time being.

•Effective September 3rd, 2021 as per the Public Health Orders from the Province of Manitoba; "The province has developed new requirements for people to be fully immunized to participate in certain events and activities. This includes:
• Organized indoor group recreational classes and activities, and indoor recreational businesses.
• Children 11 and under who are not eligible to be immunized will be able to attend events and activities with a fully-immunized adult."
• Proof of vaccination will be required by the adult bringing the swimmer(s) to lessons. Please ensure you bring your vaccination card and/ or QR Code with you.
In addition:
• Swimmers' will not able to participate in lessons if they are exhibiting any of the COVID-19 symptoms. The lesson(s) will not be rescheduled, credited or refunded.
• Please ensure your child(ren) stays home if they are not feeling well. The lesson(s) will not be rescheduled, credited or refunded.
• If anyone in your household is experiencing any of the COVID-19 symptoms prior to your lessons. You will be required to notify us immediately. Your child(ren) will not be permitted to attend lessons for that day. The lesson(s) will not be rescheduled, credited, refunded.
• If anyone in your household is awaiting COVID-19 test results or are deemed to be a close contact and needs to isolate. All household members will not be permitted to attend while awaiting results. The missed lesson(s) will not be rescheduled, credited, or refunded.
• If anyone in your household tests positive for COVID-19, please ensure you contact us immediately. Lessons will then be cancelled while waiting for results and 14 days after. The lesson(s) will not be rescheduled, credited, refunded.
• Anyone entering the Hotels or Eldon Ross Pool is required to wear a mask. While on the pool deck everyone must wear a face mask. Please ensure you bring one for yourself and your children. Swimmers' will take off their masks for lessons.
• Please do not arrive more than 5 minutes prior to your lessons.
• Please sanitize your hands upon entry into the pool.
• Only 1 adult who is fully immunized will be permitted to bring the swimmers' to the lessons. As we are trying to limit the number of people at the pool. Please do not bring any extra spectators.
• Swimming in the pool before or after lessons will NOT be permitted.
• All swimmers should come changed in their bathing suits. One washroom will be available for changing at the Hotels. Eldon Ross swimmers will have access to the change rooms.
• For group classes, there will be a maximum of two swimmers per class.
• Both swimmers' will need to be at the same level or maximum one level apart.
• At all times; the instructors, swimmers, and parents/guardians must maintain a 6 feet distance between each other outside of the pool.
• All instructors will be wearing face shields while teaching.
• All flutter boards will be disinfected between classes.
• Cleaning of any shared surface will take place between classes.
• We kindly ask, that after your lesson you exit the pool in a timely fashion, within 5 minutes of the end of your lesson.
• Failure to adhere to the policies mentioned above will result in the immediate suspension of lessons, and there will be no refund or credit issued.

Course Policies
• 100 % attendance is required
•If you need to cancel, there will be a 50% refund given 7 business days prior to the course.
•If you cancel, within 7 business days of the course. There is no refund. We can transfer your registration to another date if needed.
•Cancellation request must be submitted via email to courses@aquaessence.ca

Refund Policy
• If classes have not yet started but you have been confirmed you will be charged an administrative handling fee of $25.00.
• We do not give refunds after the 3rd class if the session is less than 12 weeks. If you cancel prior to the 3rd class you will receive a refund minus a $25.00 administration fee (per swimmer) and all classes attended or any classes to take place within 48 business hours of the 3rd class scheduled will be charged.
• If the session is longer than 12 weeks: There are no refunds, credits, or transferring of payment to another session, after the 5th class.
• If the session is longer than 12 weeks refunds will be given prior to the 5th class minus $25.00 cancellation fee and all classes attended or any classes to take place within 48 business hours.
If classes have not yet started but you have been confirmed you will be charged an administrative handling fee of $25.00.
• We do not give refunds after the 3rd class if the session is less than 12 weeks. If you cancel prior to the 3rd class you will receive a refund minus a $25.00 administration fee (per swimmer) and all classes attended or any classes to take place within 48 business hours of the 3rd class scheduled will be charged.
• If the session is 8 or 9 weeks. If you cancel prior to the 3rd class you will receive a refund minus a $25.00 administration fee (per swimmer) and all classes attended or any classes to take place within 48 business hours of the 3rd class scheduled will be charged.After the third class there are no refunds or credits.
• If the session is 6 and 7 week sessions. If you cancel prior to the 2nd class you will receive a refund minus a $25.00 administration fee (per swimmer) and all classes attended or any classes to take place within 48 business hours of the 2nd class scheduled will be charged. After the second class there are no refunds or credits.
• If payment is made via installments. The installment fee is non-refundable, should you need to cancel lessons.
•There are no refunds for 5 day Summer session.
• We do not do make-up classes for missed classes on the students behalf.
• Any adult missing a class due to illness, will need to supply a medical doctors note, in order to have a lesson rescheduled or be issued a credit.

AMATEUR ATHLETIC WAIVER AND RELEASE OF LIABILITY

In consideration of being allowed to participate in any way in the Private Swim Instructors Association Athletic /sports program, related events and activities, the undersigned acknowledges, appreciates, and agrees that:

1. The risk of injury from the activities involved in this program is significant, including the potential for permanent paralysis and death, and while particular rules, equipment, and personal discipline may reduce this risk, the risk of serious injury does exist; and,

2. I KNOWINGLY AND FREELY ASSUME ALL SUCH RISKS, both known and unknown, EVEN IF ARISING FROM THE NEGLIGENCE OF THE RELEASEES or others, and assume full responsibility for my participation; and,

3. I willingly agree to comply with the stated and customary terms and conditions for participation. If however I observe any unusual significant hazard during my presence or participation, I will remove myself from participation and bring such to the attention of the nearest official immediately; and,

4. I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, HEREBY RELEASE AND HOLD HARMLESS The Private swim Instructors Association, their officers, officials, agents and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and, if applicable, owners and lessors of premises used to conduct the event ("Releasees"), WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss or damage to person or property, WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE.

I HAVE READ THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT, AND SIGN IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT.

FOR PARTICIPANTS OF MINORITY AGE (UNDER AGE 18 AT TIME OF REGISTRATION)

This is to certify that I, as parent/guardian with legal responsibility for this participant, do consent and agree to his/her release as provided above of all the Releasees, and, for myself, my heirs, assigns, and next of kin, I release and agree to indemnify the Releasees from any and all liabilities incident to my minor child's involvement or participation in these programs as provided above.

Privacy Policy
Aqua Essence is committed to protecting your online privacy while providing you with the most useful and enjoyable Web experience possible.
How we collect and use personal information
The only information required is your e-mail address to sign-up to our e-newsletter marketing program. With your approval, we occasionally will send e-mail to notify you about important changes to the site, new services, and special offers from us. If you would rather not receive these e-mail notifications, you can simply indicate that preference by unsubscribing in the email newsletter we send you. At the bottom of the email newsletter will be a link to unsubscribe which will automatically remove you from our database listing.
How we protect your personal information
In addition to using the most secure technology available, we work tirelessly to make sure that we use any information you provide us only in ways you have approved. We send you only the e-mail you have approved through our e-mail subscription sign-up page.
How we use "cookies"
As you probably know, "cookies" are small pieces of information that some Web sites store on your computer's hard drive when you visit them. Like many other Web sites, www.aquaessence.ca uses cookies to identify members so they don't have to enter a user ID and password upon each visit. Most Web browsers automatically accept cookies but allow you to modify security settings so you can approve or reject cookies on a case-by-case basis. Even if you do not use cookies, you can still access all of the features on our site by logging in manually with each visit.
What we provide to third parties
Aqua Essence does not provide any third-party access to your personal information. This data reflects site usage patterns gathered during millions of customer visits to our Web site each month, but it does not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.
Obtaining your consent
By using our Web site, you give www.aquaessence.ca permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics. As a registered member, you give www.aquaessence.ca and our agents permission to send you e-mails related to the subscription e-mail services to which you subscribe.
If you are under the age of 18, you must not provide your name, e-mail address, or any other identifying information without the consent of your parent or guardian, or as otherwise provided for by applicable law. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.