Assumption of Risk and Release of Liability
Swimming, like all athletic activities, involves elements of risk to participants, and can be a challenge for some persons. In consideration of my being allowed to participate in Dolphin University swim lessons program at any host site, the participants and their parent(s)/guardian(s), for themselves and their families, heirs, administrators, estates and executors, voluntarily agree to assume all inherent risks incidental to swimming lessons, and agree that Dolphin University, L.L.C. , its members/owners, employees, agents, sponsors, volunteers, instructors, the owners of the host site(s), and their successors and/or assigns ("DU"), are not liable for, and I/we hereby release Dolphin University, L.L.C. from, any and all claims for costs, damages, death and/or injury to the fullest extent allowed by law resulting from those swimming lesson programs/activities, even if arising from ordinary negligence of Dolphin University, L.L.C.
Medical Emergencies
I certify that the Participant(s) is in good physical health, and has no medical condition(s) that would prevent full participation in the outlined activities and programs. In the event of any medical emergencies, I authorize Dolphin University to take whatever actions it deems necessary (including transport to medical service providers), and I agree to assume fully responsibility for all costs associated therewith.
Pool Space and Facility Policy
Please lower your voices when entering the hotels/fitness centers and pool areas so as not to distract the children in class.
Dolphin University requires the use of Snug fitting reusable, or diapers made specifically for swimming for children 3 and under, while in swim class. Should you forget a diaper, we have them available in the office. Is your swimmer potty trained? Please speak to a staff member for further assistance.
Students with long hair must have it pulled back and secured or are encouraged to wear a cap. Goggles may be worn, although we discourage the use of them while a student is in the process of "learning to be water comfortable."
For the safety of all, NO running is allowed by the pools at any time. Cement, Cool-deck and concrete can all become slippery when wet.
While waiting for your student's class to start we request that they remain with you until their lesson begins. If you bring other children with you that are not participating in the program, they must stay with you at all times.
Please have your child(ren) use the bathroom before class. A parent MUST always escort their child(ren) to the bathroom and we request that they are not left unattended while in there.
All of our students receive a treat every day for a job well done. It's not always easy to be brave when learning new things. Please support and praise your child, for their accomplishments in swim lessons are many.
Registration/Withdrawal/Refund policy
All new families are subject to a $30/per child registration fee. Tuition and registration fees are non-refundable, and we do not offer refunds for used or unused swim lessons. To withdraw from monthly classes and perpetual billing, parents must submit a written notice via email that they would like to discontinue classes no later than 5 days before the billing date of the 20th of each month.
Makeup Class Policy
NO SHOW TO CLASS
One (1) class is offered to be made up during the current or next session. Classes after will be subsequently forfeited.
MAKEUP'S
We do offer one (1) makeup class at the end of each session. Remember this when arranging other activities... Schedules are hard to change for everyone. Please make swim lessons a priority and attend each class, as the goal of this activity to water safety in and around the pool. If our classes have to cancel for any reason (inclement weather) we will reschedule the missed class in the session being held.
Photography Release
Permission is given to Dolphin University to utilize your video or photo image or likeness for Dolphin University promotional and marketing purposes when obtained incidental to any event.
Tuition and Payment Policy
Tuition for classes are due at time of enrollment to secure the time and enrolled spot in the class each month. Each family must have an active credit/debit card on file. Once enrolled, all families will be auto-billed on the 20th of each month for the following month. Perpetual billing and enrollment will continue until the family submits written notice of withdraw per our 'Withdrawal/Refund Policy'. If payment isn't processed within the 25th of the month - students will be auto-dropped from the class and the family is subject to losing the time/day spot.
Return Check Policy - There will be a $20 fee for all return checks.
Declined Payments - Dolphin University, L.L.C. will assess a $1 fee to the total amount for each declined transaction.
We gladly accept check, Visa, Discover, or MasterCard. All fees are non-refundable based on the policies on the company, Dolphin University, L.L.C.
MOVING OF CLASS LEVELS
In the event that your child(ren) has/have been placed in a class inappropriate for his/her level, that student will be moved to a class that better suits their needs. The swimmers class time could be subject to change.
ADDITIONAL LESSONS
Please let us know if you would like to add additional lessons for your swimmer. Don't be left out! Class space and times are limited. A swimmer will not be enrolled unless they are registered and paid for each session.
